How do I return an item?


RETURN AND EXCHANGE POLICY


Sheepskinandalpaca.com  is interested in you and that you are happy with your new purchase. 

Our policy is to satisfy every customer for it is you who makes it possible for us to support  many causes around this planet in making it a better and safer place for all of us to live and prosper.

If you are unhappy with your purchase we will promptly refund  the purchase price of the item within 30 days of purchase.

We request that any sale and clearance items be returned within 15 days of purchase date.

All items being returned or exchanged must be in the same condition as when it was received;  
unworn, unwashed and undamaged, unless return is due to defective materials or workmanship - NOT normal wear and tear.

To proceed with the return correctly, please contact us via e-mail for a Return Authorization Number and address to return merchandise to.

PRODUCT WARRANTY

We warranty the integrity of the stitching and workmanship for everything we sell and will repair or replace the product at our discretion for a period of 90 days from date of purchase.  

We do not warranty against damaged sustained to any product during cleaning - whether by home washing or professional care since we cannot control the process.  Cleaning results will vary with many factors, including amount of use, age of the product, water hardness, etc.  Please see our video on cleaning your product.  (coming soon if not posted)

Damage caused by excessive wear and tear or misuse of any product is not covered by this warranty.  In the past we have had customers purchase our slippers and then wear them to school, the mall or out in the snow and rain and then expect them to last for years.  Most, but not all of our sheepskin products are slippers or house shoes, meaning they are to be worn in and around the house.  Yes, you can run out to the car, the mailbox, bring in firewood or even a quick run to the store; but do not expect them to last if you wear them to work where you stand all day, or to school, the mall, etc.  If you plan on wearing them as a street shoe we suggest you purchase one of our sheepskin boots, the clog or the Treker Moccasin.  These are designed to be street shoes.

OUT-OFF STOCK ITEMS

Even though we are proud to announce that we keep a great variety of products in stock, occasionally certain items can be placed on back order. You will be notified via email if this occurs.

If you do not wish to wait for item availability, you may cancel your order. If we do not hear from you in regards to your cancellation before the item is shipped out, we will assume you agreed to the shipment delay.

PAYMENT METHODS

We accept PayPal and Credit Cards (Visa, MasterCard, Discover and American Express). All credit card orders are subject to final verification and approval.

Each order will be security checked, verified and confirmed before shipment. We will confirm the availability of your order the same day if it is placed before 1 p.m. (PST) and the next business day if placed after  1p.m.(PST). All the items will be shipped after the verification and approval process is complete.